Certified Professional in Retail Associate


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Duration : 1 Year/3 months (Fast Track) ;

Course Info

Student can avail the career-oriented course of CERTIFIED PROFESSIONAL IN RETAIL MANAGEMENT COURSE from our institute. For the growing needs and varying demands of the industry, retail sectors is at its peak and growing day by day. For the rapid growth of any industry, there are workers who take it to the pinnacle of success by their hard work and efforts. We train and teach our students top grow in this sector in more efficient way through increasing their knowledge of the latest market trends and according to the industry requirements.Careers range from sales to marketing, management to customer service, accounting to logistics, merchandising to design, and information technology to human resources

Role & Job Description:

Individuals in this position display merchandise, interact with customers to understand their needs and service them with sales of relevant product offerings whilst working cordially within the team and retail organisation. They also service customers at the cashiering point and process payments towards purchases made by them.

Personal Attributes Required

The individual needs to be physically fit to be able to fulfil tasks efficiently and mentally balanced to handle unexpected situations. He/she needs to have a strong service orientation, commercial acumen, interpersonal and listening skills.


  • 10th/12th or equivalent Qualification from a recognized board.
  • Students age should be under 18 to 27 years.

Course content

  • To display stock to promote sale of products
  • To plan and prepare visual merchandising displays
  • To dress visual merchandising displays
  • To dismantle and store visual merchandising displays
  • To prepare products for sale
  • To promote loyalty schemes to customers
  • To keep the store secure
  • To service cash point / Point of Sale (POS)
  • To follow point-of-sale procedures for age-restricted products
  • To process customer orders for goods
  • To process part exchange sale transactions
  • To process payments towards customer purchases
  • To process cash and credit transactions
  • To process goods returned by customer
  • To maintain health and safety
  • To keep the store clean and hygienic
  • To provide information and advise to customers
  • To create a positive image of self & organisation in the customers mind
  • To work effectively in a retail team
  • To work effectively in a retail organisation
  • To basic communiction.

Skills Required for this position

Core Skills/ Generic Skills

  • Writing Skills
  • Reading Skills
  • Oral Communication (Listening and Speaking skills)

Professional Skills

  • Decision Making
  • Plan and Organise
  • Customer Centricity
  • Problem Solving
  • Analytical Thinking
  • Critical Thinking

Employment Areas

  • Specialty Store in Airport
  • Fresh Food stores in Airport
  • Quick Service Food Stores in Aiport
  • Beverage outlets in Airports
  • Specialty Store in Malls
  • Fresh Food stores in Malls
  • Quick Service Food Stores in Malls
  • Hyper markets
  • Super markets
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